Privacy Policy
Last Updated:
At Enchanted VA, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Introduction
1.1 Company Details: Enchanted VA is a UK-based virtual assistant agency providing a range of remote administrative and business support services. Our registered office is located at ENCHANTED MARKETING LTD 86-90, Paul Street, London EC2A 4NE.
1.2 Scope: This Privacy Policy applies to our website (www.enchanted-va.com) and all services provided by Enchanted VA. It explains how we handle personal data as per the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
2.1 Personal Information: We may collect the following types of personal information:
Identity Data: Includes your name, company name, job title, and other identifiers.
Contact Data: Includes your email address, phone number, and postal address.
Technical Data: Includes your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
Usage Data: Information about how you use our website and services.
Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2.2 Sensitive Data: We do not typically collect sensitive personal data (such as race, ethnicity, religion, health information) unless required for a specific service and with your explicit consent.
2.3 Third-Party Data: We may receive information about you from third parties, such as business partners or publicly available sources, to enhance our services.
3. How We Collect Your Information
3.1 Direct Interactions: You provide personal information directly when you:
Contact us through our website or by email.
Use our services or interact with our virtual assistants.
Subscribe to our newsletters or request information about our services.
Fill in forms or provide feedback on our website.
3.2 Automated Technologies: As you interact with our website, we may collect technical data about your equipment, browsing actions, and patterns using cookies and other similar technologies.
3.3 Third-Party Sources: We may receive personal data about you from third-party providers, such as analytics providers, advertising networks, search information providers, or publicly available sources.
4. How We Use Your Information
4.1 Service Delivery: We use your personal information to provide and manage our services, including:
Facilitating communication and managing our relationship with you.
Customizing our services to meet your specific needs.
Processing payments and managing billing and accounts.
4.2 Marketing and Communication: With your consent, we may use your information to:
Send you updates, newsletters, and promotional materials.
Communicate with you about new services, offers, and industry updates.
Respond to your inquiries and provide customer support.
4.3 Website Experience: We use your information to:
Improve our website’s functionality and user experience.
Analyze usage patterns and track performance to enhance our services.
Maintain the security and integrity of our website.
4.4 Legal Compliance: We may use your personal data to comply with our legal obligations, including:
Maintaining records for regulatory and tax purposes.
Responding to legal requests and preventing fraud.
5. Sharing Your Information
5.1 Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, such as payment processors, IT service providers, and marketing agencies.
5.2 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to confidentiality agreements.
5.3 Legal Obligations: We may disclose your information if required by law, or to protect the rights, property, or safety of Enchanted VA, our clients, or others.
5.4 With Your Consent: We may share your information with third parties when you have given us explicit permission to do so.
6. International Transfers
6.1 Data Location: Enchanted VA is based in the UK, and your personal data is stored and processed primarily within the UK. However, some of our third-party service providers may be located outside the UK.
6.2 Data Transfers: If your data is transferred to countries outside the UK, we ensure it is protected by appropriate safeguards, such as standard contractual clauses or other legally recognized mechanisms.
7. Data Security
7.1 Measures: We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, loss, or misuse, including encryption, access controls, and regular security assessments.
7.2 Data Breach: In the event of a data breach that may affect your personal data, we will notify you and the appropriate authorities as required by law.
8. Data Retention
8.1 Retention Period: We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
8.2 Deletion: When your data is no longer required, we will securely delete or anonymize it.
9. Your Rights
9.1 Access: You have the right to request access to the personal data we hold about you.
9.2 Correction: You have the right to request correction of any inaccurate or incomplete data.
9.3 Deletion: You have the right to request the deletion of your personal data, subject to certain conditions.
9.4 Restriction: You have the right to request the restriction of processing your personal data in certain circumstances.
9.5 Portability: You have the right to request the transfer of your personal data to another service provider.
9.6 Objection: You have the right to object to the processing of your personal data for certain purposes, including direct marketing.
9.7 Withdraw Consent: Where you have given consent to the processing of your data, you have the right to withdraw your consent at any time.
9.8 Complaints: If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
10. Cookies and Tracking Technologies
10.1 Cookies: We use cookies and similar tracking technologies to collect data and enhance your experience on our website. You can control cookies through your browser settings.
10.2 Analytics: We use third-party analytics tools to understand how our website is used and to improve our services.
11. Links to Other Websites
11.1 Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any site you visit.
12. Changes to This Policy
12.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date.
13. Contact Us
13.1 If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
Email: [email protected]
Phone: +44 1234 567890
Address: ENCHANTED MARKETING LTD 86-90, Paul Street, London EC2A 4NE.
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